Excellent customer service! I called this morning when our garage door cable broke, leaving our cars trapped inside (and we both had appointments to attend!). They had 2 servicepeople out to us in under an hour and got us free in no time. Polite, professional, and prompt. Highly recommend!

You can walk into this business and instantly feel a warmth and compassion about the company. The staff are extremely friendly. The owners go above and beyond to ensure that their customers are satisfied. There is absolutely not one negative thing to say about WGD. Call them, I assure you that you will be very happy.

The spring on my garage door broke on Saturday. I called the 24/7 line and set up an appointment for Monday-I was told that I would be called to let me know when the technician would be arriving at my house. Waterloo Garage Doors called me just before 8-the technician arrived at my house by 8:30 and by 9:15, my garage door was fixed. He only fixed what was needed-told me the cables didn't need replacement and I just needed a couple of bearings. My door is so much quieter than before. Top notch, honest service. Will definitely be a customer again!

I need some help with the garage door and talk to Michael. He took all the efforts to solve my problem. Initial estimate on the phone was genuine and then he decided to send the technician to verify the damage as explained. The technician saw the real issue and fixed it at the fraction of cost. There was no conmanship experienced while dealing with them. They provide précised and honest solution for the problem. I recommend Michael and his team of professionals to anyone who may need their expertise in the field they excel. I wish all the good luck and success in future.

I don't know why their google review is 4.8, it should be over 5. I recently had a problem my garage door, I called them, the whole experience is fantastic, their profession, service and experience surprised me and blew my mind: 1. They are very responsive. I called in the morning, they came in the afternoon. 2. They are very professional and service oriented. They came with a variety of parts, they fixed my problem in a very short time and also checked, serviced my garage door. 3. they didn't even charge us on-site, they simply did the job and left, I feel bad and ask my wife called in to pay for it next day and was told to schedule to pay another time, Can you image how popular they are? We're calling in to pay for the bill, they were like: Sir, you are in the waiting list. This is "ridiculous". Their attitude and service are very rare nowadays, I don't allow you not to know them.

Big thanks to Gerard who just helped me get a hard-to-find part for an older garage door opener! I've worked with Waterloo garage doors in the past and would recommend them based on the the fast and good service we received.

Waterloo Garage Doors is awesome! I went in for some coloured weatherstripping and the salesman was very accommodating, taking his time to show me and my wife the various colours. While there, we decided that we needed a new garage door opener as well and he recommended a suitable one for our needs, top quality and reasonably priced. The installers were at our home on time, completed the install in a neat and professional manner and took away the old weather stripping and opener. 100% satisfied!

From my experience, this is a great company to deal with. Office staff and service reps were excellent, transparent and reasonable pricing, and very happy with the work that was done. It was all done as scheduled, with options to do the work earlier at my convenience if service reps became available.

I have nothing but positive things to say about this company! They have high quality garage doors with reasonable prices, and all services were done in a timely fashion. The customer service was phenomenal. I would highly recommend Waterloo Garage Doors