Consumer Protection Alert!
Waterloo Garage Doors has recently identified a suspected scam where fraudulent companies and websites have been made to resemble our business. These imposters are providing subpar services or none at all after charging high fees. To ensure you’re dealing with the real Waterloo Garage Doors remember to obtain our contact information from our website and verify that the service provider arrives in one of our branded vans with technicians wearing company uniforms. Help us spread the word and keep our community safe. Thank you for your support!
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See What Our Amazing Wonderful Fantastic Loyal Customers are Saying
- Great experience with Waterloo Garage Doors. Called to replace our garage door opener and during the service call, turned out it was just the springs that needed to be replaced. Technician (Dave) was honest about what needed to be done, no upselling, and estimate was very accurate. Entire process was professional and efficient. Amazing customer service, would highly recommend for any garage door/opener repair or replacement. So refreshing to deal with a company that has integrity.full reviewread lessK C.3 months agoNothing but good customer service after a purchase of a garage door and opener from them. From the purchase to some service to the door recently (manufacturer issue), nothing but great communication and service. I already recommend you to my friends (they are already in touch with you for getting 2 garage doors and openers). Keep up the great work.full reviewread lessStefan C.6 months agoExcellent customer service! I called this morning when our garage door cable broke, leaving our cars trapped inside (and we both had appointments to attend!). They had 2 servicepeople out to us in under an hour and got us free in no time. Polite, professional, and prompt. Highly recommend!full reviewread lessNancy R.7 months ago
- You can walk into this business and instantly feel a warmth and compassion about the company. The staff are extremely friendly. The owners go above and beyond to ensure that their customers are satisfied. There is absolutely not one negative thing to say about WGD. Call them, I assure you that you will be very happy.full reviewread lessJames C.7 months agoThe spring on my garage door broke on Saturday. I called the 24/7 line and set up an appointment for Monday-I was told that I would be called to let me know when the technician would be arriving at my house. Waterloo Garage Doors called me just before 8-the technician arrived at my house by 8:30 and by 9:15, my garage door was fixed. He only fixed what was needed-told me the cables didn't need replacement and I just needed a couple of bearings. My door is so much quieter than before. Top notch, honest service. Will definitely be a customer again!full reviewread lessAndrew M.8 months agoI need some help with the garage door and talk to Michael. He took all the efforts to solve my problem. Initial estimate on the phone was genuine and then he decided to send the technician to verify the damage as explained. The technician saw the real issue and fixed it at the fraction of cost. There was no conmanship experienced while dealing with them. They provide précised and honest solution for the problem. I recommend Michael and his team of professionals to anyone who may need their expertise in the field they excel. I wish all the good luck and success in future.full reviewread lessmanu s.9 months agoI don't know why their google review is 4.8, it should be over 5. I recently had a problem my garage door, I called them, the whole experience is fantastic, their profession, service and experience surprised me and blew my mind: 1. They are very responsive. I called in the morning, they came in the afternoon. 2. They are very professional and service oriented. They came with a variety of parts, they fixed my problem in a very short time and also checked, serviced my garage door. 3. they didn't even charge us on-site, they simply did the job and left, I feel bad and ask my wife called in to pay for it next day and was told to schedule to pay another time, Can you image how popular they are? We're calling in to pay for the bill, they were like: Sir, you are in the waiting list. This is "ridiculous". Their attitude and service are very rare nowadays, I don't allow you not to know them.full reviewread lessshucai s.9 months ago
- Waterloo Garage Doors is awesome! I went in for some coloured weatherstripping and the salesman was very accommodating, taking his time to show me and my wife the various colours. While there, we decided that we needed a new garage door opener as well and he recommended a suitable one for our needs, top quality and reasonably priced. The installers were at our home on time, completed the install in a neat and professional manner and took away the old weather stripping and opener. 100% satisfied!full reviewread lessRob H.1 year agoFrom my experience, this is a great company to deal with. Office staff and service reps were excellent, transparent and reasonable pricing, and very happy with the work that was done. It was all done as scheduled, with options to do the work earlier at my convenience if service reps became available.full reviewread lessJeff R.1 year agoWe went to Waterloo Garage Doors to have our garage door replaced. Sean from sales invited us to the showroom to check out different options and explained the quote thoroughly. Sean is professional and responsive via call/email. We did not feel pressured at any point. Our garage door arrived sooner than expected, so we were able to have our door installed within a month. Although we noticed a clanking sound after the initial installation, Waterloo Garage Doors returned promptly and fixed the problem. Overall, we are happy with Waterloo Garage Doors' service and would recommend it to anyone looking for a new garage door. Thank you Sean!full reviewread lessAnnie H.1 year agoAmazing service and high quality professional work at a very good price. Customer service is excellent. Dave Shantz was amazing and took the time to help us the right product. Do not hesitate to choose them, best in town. It has been a few years and there has been no issues with our garage door.full reviewread lessBehnam1 year ago
- We had 2 new doors installed at our home. They look amazing. The help we had from Dave and the rest of the gang was second to none. We have used Waterloo garage doors to repair and maintain our old doors and they were always there quickly when we needed them. I highly recommendfull reviewread lessRick W.1 year agoWe recently had two garage doors installed by Waterloo Garage Doors. From start to finish, our experiences with them were great. From removing the old doors, tracks and openers to installing a completely new system in one day. During this time of unprecedented delays in the delivery of materials and labour, this company kept us informed and ultimately exceeded our expectations. Recently, we had a concern with one of the doors and they immediately sent out a technician who remedied the issue the SAME DAY. Not often, have we experienced this level of attentiveness to customer service. We highly recommend WGD to anybody who asks.full reviewread lessRob S.1 year agoExceptional experience. Sean in sales was great. He gave me detailed information on the garage door openers available which enabled me to make the correct choice (Lift Master 87504 Elite). The price included installation and was very reasonable. Gurpreet did an amazing job with the installation. I highly recommend Waterloo Garage Doors and will use them again for any garage door needs. Reviewed by Scott A Koch.full reviewread lesssearcher1 year agoOriginally had our garage door fixed while awaiting our new one to arrive. The installers and the man who repaired our door were all excellent, professional and went the extra mile. We now have a great looking and upgraded door and they made the process so easy.full reviewread lessBrad D.2 years agoExceptional experience. Sean in sales was great. He gave me detailed information on the garage door openers available which enabled me to make the correct choice (Lift Master 87504 Elite). The price included installation and was very reasonable. Gurpreet did an amazing job with the installation. I highly recommend Waterloo Garage Doors and will use them again for any garage door needs. Reviewed by Scott A Koch.full reviewread lessScott K.2 years ago
- Super friendly, fast and efficient service. Scott arrived when planned (and so fast after our initial call for service) and was kind and didn't mind my dogs jumping around. He fixed our problem and showed me what he did, left me instructions for any future problems and was in and out quickly. Looking for a garage door company - look no further. Thanks Scott 🙂full reviewread lessShelley M.2 years agoIn the hardest times is when you find the best professionals. My double garage door got stucked in one of the sides, creating a big mess when I tried to open on a -10 C Sunday night. The professional came to my garage, checked everything that he needs to do, explained everything, fixed and did all tests before finish the maintenance. Always following the Covid-19 safety procedures. Thanks for everything, Thanksfull reviewread lessMarcio G.2 years agoMy garage door spring snapped Sunday night around 11. I called Waterloo Garage Doors around 8:30 Monday morning. Technician arrived around 1, door was fixed by 2. Technician was great, fixed the spring, lubed up the door, double checked my other door and spring and made sure everything was correct. I am super impressed and will only call these folks in the future.full reviewread lessBen C.2 years agoWe had 2 new garage doors installed. The whole process was excellent from ordering to installation, we are so happy with our new doors. Everyone we dealt with was so friendly, knowledgeable and quick responses to phone calls, emails or visits to the show room. Customer service was the best! Thank you!!full reviewread lessDianne B.2 years ago
CREATING SOLUTIONS
We’ve repaired and replaced thousands of broken springs, installed countless garage doors, replaced garage door opening systems, and helped tons of customers customize their garage and outdoor living spaces that best accommodate their needs and lifestyle. There’s no problem, big or small, that Waterloo Garage Doors can’t handle.
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We have created and installed many amazing products over the 40 years we’ve been in this industry. With everyone that works with us, we’ll understand your problem and come to you with a reliable solution for your door needs. Come take a look at what we have in store and how we can make your space better.